We can assure you that our aim is to give you the best services during your purchase. You can always contact our customer support in case there are any problems with the services or an order in particular.
The refund policy of the company is based on the following rules:
1. Customers have a legal right to get a refund on the basis of reasonable grounds after receiving their product
Reasonable grounds to get a refund:
- The item received is physically damaged
If you have received a damaged order by delivery, submit a PHOTO AND VIDEO OF THE DAMAGED PACKAGE with packaging labels of the logistic company and variable data (over)printing (bar codes, logistic data, serial numbers, etc.) as proof that it had been damaged during the transportation. In this case we guarantee you a resend free of charge.
- Item received has a design that differs from that you had purchased
2. The refunded money will be transferred back to the same payment account from which the payment was initially received.
3. The customer has no grounds to cancel his or her order on the basis of delayed delivery of the product. A company takes responsibility only for the services it provides whereas delivery companies are the third party contractors.
Note: The company does not hold responsibility if the shipping address has been filled out incorrectly.
If you still are unsure on how cancellation and returns work, or in case we have not covered some of the rare situations you might have experienced or simply have additional questions – please, do not hesitate to send a message to our Customer Service. We will be more than happy to answer all your questions.