FAQ


DESIGN

Our colour palette includes 10 colours:


• white

• neutral white (3800-4300K)

• warm white

• red

• green

• blue

• ice-blue

• yellow

• lemon-yellow

• orange

• pink

• purple

Our team works with almost any font including cursive fonts, block fonts or double lined fonts. You can choose from a dozen different fonts on our custom neon sign maker or send us an email attaching an image with your preferred font. Our designers will create a mock-up for you to ensure the neon light design meets your expectations.

You can get the digital mock-up of your perfect neon sign absolutely for FREE. There is no extra charge for amending your design or cancelling your order before the sign goes into production.

Manufacturing and Product Information

Here are some reasons why we prefer to use LED neon flex to glass neon:

•  the LED neon sign is incredibly safe to use;

•  it’s made of high quality, fire retardant flexible PVC;

•  it’s very light and easy to carry;

•  it’s non-fragile unlike glass neon;

•  it's LED technology is durable (up to 50 000 hours lifetime);

•  it’s is much brighter;

•  it is cheaper to obtain and maintain

All signs are hand-made using LED flex strips on an acrylic frame. We use materials such as PVC and acrylic. There is no fragile glass that can break, no neon gas, and no mercury.

Our LED Neon's are built with a typical lifespan of approximately 45,000 hours of constant usage. We use the best LEDs on the market ensuring a superior lifespan than our competitors.

It typically takes no longer than 3 - 5 days to produce the LED neon sign once the project has begun. Then we test the sign for up to 48 hours to ensure there are no electrical defects. Once this process is complete, your sign is carefully packaged and ready to go.

If you make a purchase with Neon Signature, you get:

- a LED flex neon sign;

- a power supply with plug a converter for your country;

- a remote control-dimmer for controlling the brightness level, flicker, and on-off;

- wall mounts

Our Neon signs are super easy to install. Here are some installation ideas for you:

1. Mount to the wall: You can buy the installation kit (it can be ordered from us) that's tailored to your sign. The pre-drilled holes in the sign are easy to mount to your wall. If you don’t want to drill holes into your wall, we suggest you use 3M Command Strips which can be easily purchased on our website.

2. Hanging: It's also possible to hang your sign from the ceiling. Simply mention your preference and we will pre-drill the support accordingly.

We create neon lights with an acrylic frame that allow you to easily place it on any surface you choose.

Neon Signature company manufactures both indoor and outdoor neon signs. 

But, if you want to use your indoor neon signs at your outdoor events and parties, you can do it, provided they do not get wet. Our standard signs aren't waterproofed and will stop working after the first heavy rain.

Payment & Shipping

We should warn you that we accept only online payment methods. We accept most payment methods that are used all over the world – Visa, MasterCard, PayPal and others. 

Once you have approved a design you will receive an invoice via email which can be paid via PayPal or by using a credit card. When the payment has been made, your sign will enter the production phase.

To get an idea of how long an order will take to reach its destination, we add the estimated fulfillment time to the estimated shipping time. 

Fulfillment time: 3-7 days

Shipping time: the shipping address determines the amount of time we need to deliver your order.

The delivery time depends on the country of destination:

TO               DHL EXPRESS

USA                 3-5 business days

Canada             4-7 business days

China         5-7 business days

Europe      3-5 business days

Worldwide        5-7 business days

Please, be aware that sometimes during the delivery process, unpredicted circumstances can take place. This depends on the delivery company as the third party contract. Please, contact us or the delivery company to resolve the issue.

* during the global pandemic situation the delivery times can differ from the usual

We can assure you that our aim is to give you the best services during your purchase. You can always contact our customer support in case there are any problems with the services or an order in particular.

The refund policy of the company is based on the following rules:

1. Customers have a legal right to get a refund on the basis of reasonable grounds after receiving their product

Reasonable grounds to get a refund:

 -  The item received is physically damaged 

If you have received a damaged order by delivery, submit a PHOTO AND VIDEO OF THE DAMAGED PACKAGE with packaging labels of the logistic company and variable data (over)printing (bar codes, logistic data, serial numbers, etc.) as proof that it had been damaged during the transportation. In this case we guarantee you a resend free of charge.

-           Item received has a design that differs from that you had purchased

2. The refunded money will be transferred back to the same payment account from which the payment was initially received.

3. The customer has no grounds to cancel his or her order on the basis of delayed delivery of the product. A company takes responsibility only for the services it provides whereas delivery companies are the third party contractors.

Note: The company does not hold responsibility if the shipping address has been filled out incorrectly. 

If you still are unsure on how cancellation and returns work, or in case we have not covered some of the rare situations you might have experienced or simply have additional questions – please, do not hesitate to send a message to our Customer Service. We will be more than happy to answer all your questions.

All of our signs produced for use indoors and their electrical components (transformers, AC Plugs and Dimmers) include a 1-year warranty valid from the date of dispatch.

If you have any issues with your product or suspect that you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions. The fastest way for us to establish any issues is to send photos and videos with a brief description of the issue so that we can get it solved for you as soon as possible.