Shipping & Returns

Shipping 

  • All orders are delivered in a safe resistant box, made specifically for our custom neon signs. 
  • The tracking number will be provided as soon as we dispatch your order. The production and fulfilment time typically takes 3-7 days (depending on the complexity of the sign).
  • Your product will be delivered after it is dispatched within 4-16 days. 
  • For other products than neon signs that are sold on our website, typical fulfilment time is 1-2 business days.
  • We require a valid phone number during the checkout. It is necessary, so a shipping company can reach and notify you about the scheduled delivery.

Our shipping partners

DPD Logo
UPS Logo

Custom and duties  

  • Any import or custom duties are soley customer's responsibility. 
  • We will gladly provide an estimation or any additional information about customs and duties upon request. 

Tracking

As soon as your order is fulfilled and dispatched, we will provide you with the tracking link through which you can conveniently track your order. Please, make sure to provide us with the correct email address to receive your tracking number. You can also track your order on this page

Returns

We have honest, 100% satisfaction guarantee store-wide policy. If for some reason you didn't like the received neon sign, you have a legal right to request a return. This policy extends up to 7 days from the moment neon sign was delivered to you. In order to get a refund, drop us an email and our customer support team will walk you through the whole process.